When making an outgoing call how do I select which way the call should go: through regular roaming or through OneSim VoIP?
To make an outgoing call using OneSim VoIP, you need to be registered on a Wi-Fi network and have the OneSim VoIP app running on your phone. You should make the call using the OneSim VoIP app dial pad. To make a call the regular roaming way,you should make a call from your regular phone dial pad.Â
NOTE: Regular roaming calling is NOT available on DataMax or DataMax eSIM cards. To use voice you will need to use the OneSim VoIP app
How does OneSim VoIP work when the call is received?
When someone dials your OneSim VoIP enabled Personal Extra Number (PEN), the system will first check if your OneSimCard phone is registered with the OneSim VoIP app on a Wi-Fi network. If it is registered, the call will be sent using VoIP. If the OneSim VoIP app is not running or it is not registered on a Wi-Fi network, then the call will be sent using the standard OneSimCard roaming network and charged our standard roaming rates.When I make a call using OneSim VoIP the quality of the call is not as good as the quality of the regular roaming connection. Can this be improved?
The quality of a OneSim VoIP call is only defined by the quality of your Wi-Fi connection. This is the part of the connection that we can not control. Quality of the Wi-Fi connection is defined by many parameters, rather than just by the speed of the connection. With a good Wi-Fi connection the quality of the call will be similar to using our regular roaming network.How does eSIM works?
Does iPhone Hotspot work with OneSimCard?
Yes. All unlocked iPhones' Hotspot feature works with OneSimCard SIM.Can I use OneSim VoIP over the Internet Data offered by OneSimCard SIM? Will it save me anything?
In countries where the cost of using mobile Internet Data is below 20 c/MB, the cost of using SIM VoIP over the data is comparable or less than the actual calling rate from the country.
As a rule of thumb, the SIM VoIP will use 1MB /Min of talk time. So, if the cost of Data in the country is 10 c/MB, then 1 minute SIM VoIP call will cost you 12 cents /minute. You need to have a 3G connection in order for SIM VoIP to work this way.Â
Can I install my OneSimCard eSIM more than once?
You can re-install the eSIM on the same phone up to 10 times. eSIM can be installed only on one device. Once installed, it's not possible move that eSIM to another device. If you need to install eSIM on another phone, please order a new eSIM. Balance and PEN(s) from the old eSIM can be moved to a new eSIM at your request.When my order will be shipped?
Sim card orders placed during business hours will be shipped the next business day. The only exceptions are phones that are out of stock. In this case you will be notified about delayed shipping during the purchase.
Can I call using OneSim VoIP from countries where OneSimCard does not offer roaming coverage?
Yes. You can call from absolutely anywhere as long as you have a good Wi-Fi connection.Can I pay with PayPal?
No. We no longer accept PayPal for individual accounts. PayPal is still available for payment on Corporate accounts though.© 2006-2024 Belmont Telecom Inc., DBA OneSimCard.com. All rights reserved